Homeless Services Manager

Galway (City), Connacht
14 December 2018
14 January 2019
Position / level
Contract Type
Fixed term contract
Full Time

COPE Galway’s vision is for an improved quality of life, in a home of their own, for people affected by homelessness, women and children experiencing domestic violence and older people in the community.

We are currently recruiting for a


This is a new role requiring significant leadership abilities, to lead and continually develop a cohesive team across all of COPE Galway’s Homeless Services. The role is strategic in vision and practical in delivery.  The ideal candidate will demonstrate the quality and capacity to deliver better outcomes and will be committed for a minimum of 5 years.

Community Model

COPE Galway’s community model approach is to assist with building strong connections between the individual and the community to sustain an independent and satisfying living environment. The ultimate aim of all of the organisation’s services is for people to maintain their own homes within their chosen communities.  All COPE Galway homeless services ranging from prevention, emergency response, resettlement and tenancy support are focused on helping people to achieve these outcomes.  In 2017 our homeless services worked with 1012 adults comprising 695 single people, 242 families and 576 children.

Overall Purpose of the job

The Manager of COPE Galway Homeless services will have the opportunity to achieve the overall strategic direction of COPE Galway homeless services, in line with government strategy the vision of COPE Galway.

Full details of this role are available from hr@copegalway.ie but responsibilities include;

  • Work in close cooperation with the CEO and Assistant CEO in setting and implementing the strategic plan for our homeless services
  • Address the needs of people who are homeless and people who are at risk of homelessness and monitor progress towards COPE Galway’s vision of ‘improved quality of life in a home of your own’, in line with government strategy.
  • Leading and managing COPE Galway’s services for people who are homeless or at risk of homelessness, and progress towards a “whole team approach” to develop opportunities and supporting routes out of homelessness.
  • Contribute to the continual development of new and appropriate models of services which ultimately deliver better outcomes and sustainable community living.
  • Oversee the supervision, support and further development of the professional practice of staff involved in the delivery of these services, mindful of the challenging nature of their work.
  • Facilitate an effective and positive team dynamic across the management team of homeless services.
  • Oversee and support the introduction, roll out and operation of the ‘National Quality Standards Framework for Homeless Services in Ireland’ across COPE Galway homeless services. 
  • Contribute to the preparation of budgets and work within them, including seeking efficiencies where possible.
  • Representing COPE Galway at an interagency level locally, regionally and nationally and in the media.
  • Ensuring that data collection and information management/administrative systems are in place, operational, compliant with legislative and regulatory requirements and support the work of the organisations homeless services.

The ideal candidate will have a proven interest and experience in the area of homelessness or another area of social inclusion and in multiple service and staff management.  They will demonstrate the capacity to think and operate at a strategic level, and can demonstrate the vision, drive and commitment to deliver, in an environment which is challenging and complex.

Essential experience and skills include but are not limited to;

  • Minimum of 5 years organisational and people management experience including human resources policies and practices.
  • Demonstrated ability to lead and coordinate a network of services towards the unified achievement of goals and the delivery of better outcomes.
  • Minimum of 5 years working with people who are homeless or other marginalised/ or disadvantaged populations, or can clearly demonstrate transference of skills suitable to deliver the service outcomes for clients.
  • Experience of being a representative at interagency level, towards advocating for better services, policies and practices.
  • Experience of implementing quality standards

5 year contract initially

Successful Garda Clearance is required for this position

Further details are available from hr@copegalway.ie

Applicants are requested to submit CV with cover letter before 14th of January 2019 to hr@copegalway.ie