Head of Human Resources - Tourism Ireland

€78,596 - €91,812 (ROI Principal Officer equivalent)
06 April 2018
20 April 2018
Position / level
Department Head, Professional
Contract Type
Full Time

Title                           Head of Human Resources
Department              Human Resources
Division                    Corporate Services and Policy
Salary/Grade            €78,596 - €91,812 (ROI Principal Officer equivalent)
Type of Contract      Full-time and permanent
Reporting to             Director – Corporate Services and Policy
HR Team                   4 HR Specialists
Location                    Dublin

The Organisation:

Tourism Ireland has the unique responsibility for marketing the island of Ireland overseas as a holiday destination. It delivers world class marketing programmes in 23 markets across the world and reaches a global audience up to 600 million each year.

We have won numerous national and international awards for our marketing campaigns including 30 awards alone for our Game of Thrones campaigns. We have also been recognised for our human resource management practices, winning the Irish Hospitality Institute’s CPD Hospitality Manager of the Year Award and the IITD Best Learning & Development Organisation (Medium Enterprises).

We have a total of 150 staff based in Dublin, Coleraine and 13 overseas locations and now wish to appoint a Head of Human Resources. The successful candidate will play a lead role in the ongoing development of a dynamic and successful organisation and manage the human resource function on the island of Ireland and across all international locations.

This is a highly unique and very exciting opportunity for a senior HR professional who can demonstrate leadership experience in providing HR solutions that meet organisational needs in a dynamic business environment.

Purpose of the role:
Lead and manage the design and delivery of a full range of HR solutions to meet the organisation’s needs and impact positively on business performance. Given the global spread of the organisation, the Head of HR will play a lead role in aligning a range of employees and skills with the evolving business needs of the organisation and also serve as a strong advocate for Tourism Ireland’s values of Collaboration, Ownership, Respect, and Creativity.

The Duties - Key Responsibilities and Accountabilities:

  1. Provide advice to the senior management team and influence decision-making on HRM related matters.
  2. Provide input into corporate planning and support strategic development and implementation, reflecting the key role that HR plays in both. Develop and implement HR strategy and operational plans to support overall corporate strategy.
  3. Direct and manage the work of the HR team fostering a spirit of excellence in HRM practice, development and delivery.
  4. Promote a positive employee relations climate. Establish and maintain strong working relationships with employees and their representatives at all levels across the organisation and provide ongoing support and advice to managers and staff with regard to HR policy and practice.
  5. Establish and maintain strong working relationships with relevant external stakeholders including government departments in both parts of the island of Ireland, Fáilte Ireland and Tourism Northern Ireland.
  6. Develop and implement HR policies and procedures to ensure that the organisation is promoting best practice and supporting the welfare and development of all employees. Ensure that all locations and overseas market operations comply with relevant employment legislation and company policies.
  7. Manage employer branding, manpower planning, succession planning, mobility, recruitment and retention across Tourism Ireland’s global network of offices in a timely and cost-effective manner and so that resources and capability are aligned to support corporate and marketing strategy and objectives.
  8. Oversee and drive the organisation’s continuously evolving approach to performance management, career development and Tourism Ireland’s employee learning and development programme including management and leadership development.
  9. Drive and facilitate a range of organisation development initiatives such as staff engagement surveys, employee wellbeing and staff communication events.
  10. Manage all aspects of pay and benefits including superannuation in accordance with approved guidelines. Oversee and manage timely and accurate HR/payroll administration and reporting.
  11. Prepare and manage annual HR budgets in accordance with company policy and procedures.
  12. Oversee HR tender processes and implementation of new software/ ICT applications within HR team.
  13. This job will involve travel overseas and within the island of Ireland as well as working some unsocial hours. The Head of HR may also be required to represent Tourism Ireland at corporate functions and events.
  14. Such other duties as the company may from time-to-time reasonably require.

The Person:

The successful candidate will possess the following skills, experience and competencies.


  • Significant experience in senior HR roles, with a proven ability to:
    • Direct, develop and implement strategic and operational plans.
    • Build business cases and influence decision making at senior management level.
    • Set goals, drive change, foster collaboration and teamwork.
  • Strong HRM experience / knowledge across a wide breath of HR functions including, recruitment and retention, employer branding, succession planning, pay and pensions, organizational planning and development, employee development, employee relations, employee engagement and wellbeing, change management, employee disciplinary and grievance issues.
  • Proven ability to communicate clearly and persuasively both orally and in writing.
  • Strong leadership skills with an exceptional ability to establish and maintain excellent working relationships with internal and external stakeholders at all levels, including employee representatives.
  • Management experience including experience of managing and motivating a team of HR professionals and resource management skills including the ability to prioritise and schedule work programmes in accordance with business needs.
  • High level of personal confidence and resilience.
  • CIPD member/qualified. A minimum of Level 7 qualification in HR, Organisational Development or other relevant discipline.


  • Experience of management in a multi-location environment.
  • Experience of HR management in a public-sector environment.
  • Budget management experience including forecasting and reporting.

How to Apply
Michael O’Connell of The Resource Lab will be assisting Tourism Ireland with this recruitment process. An application form may be sourced at www.tourismireland.com/careers (click APPLY) or from michael@resourcelab.ie.

Please forward completed application form to michael@resourcelab.ie or to Michael O’Connell, The Resource Lab, The Chase, Carmanhall Road, Sandyford Industrial Estate, Dublin 18.  Tel: + 353 087 6370433

Closing date for receipt of applications is 5pm (GMT), Friday, 20th April 2018.

Please note that applications received after the closing time and date will not be accepted.

Tourism Ireland is an Equal Opportunities Employer



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