Head of Customer Relations & Support services

On application
12 July 2017
27 July 2017
Position / level
Department Head
Contract Type
Full Time


Shared services is a key element of the Government’s Public Service Reform Plan to enhance service delivery, decision-making effectiveness and drive better value for money. The National Shared Services Office (NSSO) was established to lead the transformation of HR, payroll and pension administration, and financial management through shared services across the Civil Service, and to support the expansion of shared services in the Irish Public Service. It has two centres providing HR, pensions and payroll administration to over 100,000 public servants from across 40 public
service bodies. A programme to integrate these centres has begun and a new Finance Shared Service Centre will begin operations in 2018. The NSSO will be established as a separate shared services office for the Civil Service shortly.

We currently have an opportunity for the following senior role.

Head of Customer Relations and Support Services

The Head of Customer Relations and Support Services will lead and take responsibility for the development of a number of service delivery functions within the NSSO, including contact centres and service management for HR and payroll; and crossorganisational quality assurance and data compliance.

The successful candidate will develop the Programme Management Office structure and oversee the management and delivery of a project portfolio to achieve organisational improvement. 

The successful candidates for each of these senior roles will have a track record of achievement and experience in the relevant discipline and demonstrate the strategic leadership and influencing skills to create a culture that can implement significant change in a complex environment. Further information on the specific requirements for each of the above posts are available in the campaign Information Booklets on www.publicjobs.ie

The closing date for receipt of applications is 3:00pm on Thursday, 27 July 2017.

For more information and how to apply, click APPLY.

We are committed to a policy of equal opportunity and encourage applications under all nine grounds of the Employment Equality Act.

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