Front Office Manager

Location
Dublin
Salary
Competitive
Posted
24 April 2017
Closes
22 May 2017
Position / level
Manager
Contract Type
Permanent
Hours
Full Time

The NEWLY TRANSFORMED 275 bedrooms hotel, Red Cow Moran 4 star Hotel in Dublin is recognised as one of the most conveniently situated Dublin Hotels, located at the Red Cow Intersection which is the gateway to Ireland's provinces making it the ideal choice of hotel whatever the reason for your visit to Dublin.

We are now recruiting for an experienced Front Office Manager

What will I be doing?

As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Oversee the entire Front Office operation to maintain high standards
  • Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

- Set departmental objectives, work schedules, budgets, policies, and procedures

  • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
  • Maintain good communication and working relationships with all hotel departments
  • Monitor staffing levels to meet cover business demands
  • Conduct monthly communication meetings and produce minutes
  • Manage staff performance issues in compliance with company policies and procedures
  • Recruit, manage, train and develop the Front Office team
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Assist with other departments, as necessary

What are we looking for?

  • A degree or diploma in Hotel Management or equivalent
  • A minimum of 3 years as a Front Office Manager experience in the hotel, leisure
  • High level of IT proficiency
  • High level of commercial awareness and sales capabilities
  • Experience of managing people and developing people
  • Previous experience of managing a department and Profit and Loss account
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Familiar with Opera System

Ideal candidates should have a stable background and positive references

You must be eligible to live and work in Ireland unrestricted

CVs should be sent to Lydia Gourley HR Manager - click APPLY.